Ongoing Maintenance
Your software is an investment. Like any valuable asset, it needs regular care to perform at its best. Our maintenance plans keep your systems secure, stable, and evolving with your business.
Software Is Like a Car
You wouldn't drive your car for years without oil changes, tyre rotations, and regular servicing. Skip maintenance, and what starts as a minor issue becomes a breakdown on the highway.
Software works the same way. Security vulnerabilities emerge. Dependencies become outdated. Performance degrades. Small bugs compound into major problems. Without regular attention, systems that once ran smoothly become liabilities.
The businesses that treat software as "set and forget" eventually pay the price—usually at the worst possible time, with emergency rates and extended downtime.
What Happens Without Maintenance?
-
🔓 Security vulnerabilities
Unpatched systems are low-hanging fruit for attackers -
🐌 Performance degradation
Systems slow down as data grows and cruft accumulates -
💔 Compatibility breaks
Third-party APIs change, browsers update, integrations fail -
🚨 Unexpected outages
Small issues snowball into major incidents -
💸 Emergency repair costs
Reactive fixes cost 3-5x more than proactive maintenance
Proactive Beats Reactive—Every Time
Regular maintenance isn't an expense—it's insurance. It's the difference between scheduled servicing and roadside breakdowns.
Stay Secure
Proactive patching closes vulnerabilities before they're exploited
Stay Fast
Performance monitoring catches slowdowns before users notice
Stay Available
Uptime monitoring and quick response minimise downtime
Save Money
Predictable costs beat emergency invoices
Maintenance Plans Built on En³
Our maintenance plans mirror our core philosophy. Choose the level of partnership that matches your needs—from keeping the lights on to strategic evolution.
Engage
Stay Connected
The essentials to keep your system running. We stay engaged with your software, monitoring health and applying critical updates.
What's Included
- Monthly health check reports
- Security patches & critical updates
- Automated minor dependency updates
- Uptime monitoring (24/7)
- Email support channel
Response Times
- Critical: 4 business hours
- High: 8 business hours
- Normal: 2 business days
Rate Discount
10% off standard hourly rate for additional work
Enable
Stay Capable
Beyond maintenance—we enable your system to grow. Includes development hours for improvements, not just fixes.
What's Included
- Everything in Engage, plus:
- Monthly development hours included
- Quarterly roadmap planning sessions
- Performance optimisation reviews
- Phone & video support channels
- Dedicated Slack/Teams channel
Response Times
- Critical: 2 business hours
- High: 4 business hours
- Normal: 1 business day
Rate Discount
20% off standard hourly/daily rate for additional work
Enrich
Stay Ahead
A true technology partnership. We enrich your systems with strategic guidance, priority access, and dedicated capacity.
What's Included
- Everything in Enable, plus:
- Dedicated monthly development days
- Strategic technology advisory
- Architecture reviews & recommendations
- Priority scheduling for all work
- Emergency out-of-hours support
Response Times
- Critical: 30 minutes (24/7)
- High: 2 business hours
- Normal: 4 business hours
Rate Discount
30% off standard hourly/daily rate for additional work
Automated Dependency Updates
Software dependencies are constantly being updated—security patches, bug fixes, minor improvements. Keeping up manually is tedious and error-prone.
All our maintenance plans include automated monitoring and updates for minor dependencies. We track your NuGet packages, npm modules, and other dependencies, applying safe updates automatically and flagging anything that needs human review.
This means your system stays current without constant manual intervention—and you're protected from known vulnerabilities as soon as patches are released.
How It Works
We track all dependencies for new versions and security advisories
Updates run through your test suite before deployment
Minor updates deploy automatically; major versions get manual review
Plan Comparison
| Feature | Engage | Enable | Enrich |
|---|---|---|---|
| Monthly Health Reports | ✓ | ✓ | ✓ |
| Security Patches | ✓ | ✓ | ✓ |
| Automated Dependency Updates | ✓ | ✓ | ✓ |
| 24/7 Uptime Monitoring | ✓ | ✓ | ✓ |
| Included Development Hours | — | ✓ | ✓✓ |
| Quarterly Roadmap Planning | — | ✓ | ✓ |
| Performance Reviews | — | ✓ | ✓ |
| Slack/Teams Channel | — | ✓ | ✓ |
| Strategic Advisory | — | — | ✓ |
| Architecture Reviews | — | — | ✓ |
| Priority Scheduling | — | — | ✓ |
| 24/7 Emergency Support | — | — | ✓ |
| Critical Response SLA | 4 hrs | 2 hrs | 30 min |
| Rate Discount | 10% | 20% | 30% |
Maintenance FAQs
Can I change plans later?
Absolutely. You can upgrade or downgrade at any time with 30 days notice. We'll pro-rate any differences.
What if I need more hours than my plan includes?
Additional work is billed at your discounted rate (10-30% off, depending on your plan). We'll always get approval before exceeding included hours.
Do you maintain systems you didn't build?
Yes, though we start with an assessment to understand the codebase. If it's well-structured, we can take it on. If it needs modernisation first, we'll recommend that path.
What's the minimum commitment?
We ask for a 3-month initial commitment for new maintenance relationships. After that, it's month-to-month with 30 days notice to cancel.
How do automated updates work?
We use tools like Dependabot and custom scripts to monitor dependencies. Minor/patch updates that pass tests deploy automatically. Major versions get manual review and testing.
What happens after hours in an emergency?
Engage and Enable plans have business-hours SLAs. For after-hours emergencies, we respond best-effort or at emergency rates. Enrich includes 24/7 coverage with a 30-minute SLA.
Ready to Stop Worrying About Your Systems?
Let's talk about your maintenance needs. We'll recommend the right plan for your situation—no pressure, no upselling.